1. General information

1.1 This agreement allows you to establish the norms of cooperation between the Clients and the BTCWorm portal for the provision of digital asset exchange services.

1.2 This agreement acts as an addition to the current legislation of the countries where the client is registered and lives.

1.3 The acceptance of this contract takes place on the terms of a public offer. Cooperation is realized in the course of filing an application for the execution of operations for the implementation of currency exchange.

1.4 The agreement is considered to have entered into force immediately after its signing by clicking the "I agree" button and after the completion of the application.

1.5 Termination of this agreement occurs from the moment the funds are transferred from the client to the details of another person. Also, this process is implemented in case of cancellation of the application.

1.6 When signing an agreement in electronic form, customers agree that it has the same legal force as the written version.

1.7 The administration of the BTCWorm portal reserves the right to make changes and additions to this agreement. Additionally, they can regulate the system of discounts and promotions, as well as develop partner rewards. Informing customers about all the listed opportunities occurs by mailing and publishing in the appropriate section on the page.

1.8 In some cases, the company reserves the right to carry out the procedure for changing the data of the contract without further informing the customers. In this case, the publication will necessarily appear on the page with all the innovations.

2. Subject matter of this agreement

2.1 The service provides a full range of services for its clients for the exchange of digital assets. These processes are carried out in accordance with all the directions described below. Clients use the functionality of the portal for their own purposes and pay for all transactions. Tariffs are specified in the terms of this agreement, are fixed, but can be changed by the service in the future.

3. Rights and obligations of both parties

3.1 Service for the provision of services undertakes:

3.1.1 Carry out the procedure for converting digital assets using online payments using partner payment systems.

3.1.2 Implement the procedure for technical and information support of clients for the efficient conduct of operations.

3.1.3 Ensure a high level of security of personal data and information on payments, provide it at the request of the client.

3.1.4 Within the framework of the Privacy Policy, do not provide data to third parties, except for: receiving an appeal from a judicial authority located at the location of the portal; in case of sending an official request from law enforcement agencies or regulatory organizations; when contacting partner services that help to conduct transactions.

3.1.5 Inform the client about possible discounts and promotions.

3.1.6 Accrue funds to the customer"s account under this agreement.

3.2 Obligations envisaged for the user:

3.2.1 Provide the necessary information and details for the implementation of the transfer.

3.2.2 To carry out the indication of reliable data for communication and during the identification of an individual at the first request of the portal administration.

3.2.3 Ensure receipt of notifications from the administration of the resource by e-mail, as well as have direct access to the Internet for efficient work. Use reliable anti-virus programs to create additional protection.

3.2.4 Comply with all terms of the agreement.

3.2.5 Notify the service department of errors or partial non-receipt of funds to the client"s account. These messages must be sent no later than one month from the moment the problem was discovered. If the item is not fulfilled, the funds will be considered the property of the portal.

3.2.6 Comply with all laws and regulations governing online money transfers.

3.2.7 Do not use tools and systems to ensure traffic increases.

3.2.8 Provide a guarantee to the company that at the time of using the portal the client has reached the age of majority. This parameter is determined by the legal framework of the user"s country of residence.

3.2.9 Monitor the security of your personal account and notify of illegal operations or attacks by third parties.

3.3 Rights of the online service for translation:

3.3.1 The Portal may temporarily stop operation to introduce improvements or correct errors in operation.

3.3.2 In case of receiving a complaint about fraudulent activities, interrupt exchange operations until all circumstances are clarified.

3.3.3 Implement the installation of discounts and bonuses at your discretion.

3.3.4 Calculate tariffication and the size of the commission for the exchange operation.

3.3.5 Deny any user the provision of services without explanation.

3.3.6 Receive from the client information about the success of the operation in any way convenient for this.

3.3.7 Interrupt communication in case of a conversation not on the topic of work, as well as in the event of a violation of the norms of polite communication.

3.3.8 If there are suspicions of illegal enrichment of the user, participation in a fraudulent scheme, violation of the law, sponsorship of terrorist organizations and the implementation of other illegal actions, block all transactions and the client"s personal account until the circumstances are clarified.

3.3.9 Require the client to provide a full package of documents for the implementation of the verification procedure.

4. Regulations for the implementation of the exchange of digital assets

4.1 If the payment for the operation did not occur within 20 minutes, and the application remained on the site, then the portal employees have the full right to delete the request. In case of receipt of funds from the user after this period, the portal may recalculate the data to implement the process for the exchange of digital assets. This will take into account the current exchange rate, which was noted at the time of receipt of funds from the client to the account of the service for the exchange.

4.2 It is impossible to carry out the procedure for canceling the e-currency exchange service if it is already activated. For the same reason, the process of returning the funds that the client planned to exchange in this operation is not carried out.

4.3 If the amount transferred to the account differs from that indicated for the operation, and its value shifts up or down, the portal has the right to suspend the process. He can also implement the recalculation and pay for the actual amount that was received from the user. In this case, the rate indicator will be taken into account at the time of the start of the currency exchange.

4.4 In cases where the user incorrectly designated the sender/recipient"s account, the portal refunds the funds after the client contacts by e-mail. At the same time, the commissions spent on the operation are charged.

4.5 When the user implements the exchange procedure, during which he plans to receive cryptocurrency, he needs to take into account several factors. First of all, any kind of transactions implemented via the Internet can last from fifteen minutes to several days. The exchange service cannot be held responsible for the delay, since this problem does not depend on its functionality.

4.6 The online service processes applications from users within one or ten minutes from the moment the payment is received for its implementation. The duration of this period depends on the total number of applications created, that is, on the workload of the portal.

4.7 In any case, when a refund is made, a commission of 5% is withheld, except for clause 9.2 in the specified AML.

5. Privacy Policy

5.1 In order to implement all procedures at the required level, the resource collects information about customers. He undertakes to ensure their storage, encryption, exclude publicity, and not transfer to third parties.

5.2 The Service can carry out the process of collecting data with the help of the clients themselves, that is, to carry out the identity verification procedure. If necessary, the portal reserves the right to independently collect the necessary information in any convenient way. All data obtained is not disclosed and remains classified.

5.3 The transfer of information about clients and details of the services provided may be provided by decision of the judicial authority, at the request of the investigative committee, at the request of the client himself or at the initiative of the resource, if there is a need for an investigation.

5.4 In these exceptional cases, the service has the right to transfer the client"s personal data or details of the transactions carried out. Additionally, such a request may be given by the Electronic Settlement System for investigation if there are suspicions of illegal activity.

5.5 All information and other details of the cooperation between the client and the service are stored in the company"s database. The shelf life is five years.

6. Limitation of Liability

6.1 The operation of the online portal takes place around the clock. It provides access regardless of weekends and holidays.

6.2 Using the services of the service, the client agrees that the company"s liability is limited to the amount received for payment under the terms of the application. In other words, the portal does not provide users with additional guarantees and is not responsible for various delays not related to the operation of the resource.

6.3 The Company tries to make every effort to implement the exchange process, but does not guarantee that the procedures will be constantly available. The Company is not responsible for the loss of funds or the exclusion of profits, as well as for other costs that have arisen as a result of a failure in access to the portal and its services.

6.4 The Service is not responsible for losses incurred, unrealized profits and other types of costs when it is affected by errors, technical problems or other problems in the banking sector or in partner payment systems.

6.5 Additionally, the portal disclaims responsibility for the client"s losses that occurred due to erroneous data entry into the application. Such processes will be considered completed by the resource in full.

6.6. Additionally, the company is not responsible for an erroneous understanding of pricing, commission fees and other deductions when working with the portal.

6.7 When using the services of the resource, the client is solely responsible for all procedures for the payment of tax fees in accordance with the laws of the country under whose jurisdiction he is currently located. The Company does not cooperate with the tax authorities, and will not notify users of the presence of various types of tax costs.

6.8 The client provides guarantees for the reimbursement of the costs of the portal, its employees or managers in the event that claims or claims are sent to its side, which in one way or another were related to the activities of the company. The exception is intentional or careless actions on the part of the resource itself.

6.9 The client gives the necessary guarantees that he is the sole and official owner of the digital assets that are involved in the exchange operations. He may also be an official representative of a third party that has given him access to his own funds to carry out transactions.

6.10 The Client undertakes to completely refuse to use the functionality of the service for the implementation of fraudulent schemes or other illegal transactions of a financial nature. He also agrees that any detours and attempted illegal exchange of digital assets will have legal consequences and prosecution in accordance with the full rigor of the law. Clients" actions may fall into the category of illegal based on the legal framework of the country under whose jurisdiction the user was during the transaction.

6.11 The client undertakes not to introduce misinformation into the communication data that is necessary for the quality functioning of the portal. It should not affect the operation of the software or technical parts. He is also obliged to refuse any kind of influence that can lead to violations. This process will be prosecuted with all severity until the trial.

6.12 If the portal administration has found falsification or a negative impact on the working functions of the resource, then the company has the full right to freeze all user procedures, block his account and transfer his personal data to the appropriate authorities to initiate an investigation and identify involvement in illegal actions.

6.13 By signing this agreement, the client acknowledges that the portal is subject to the protection of the legislation on the protection of property rights. It is also protected by intellectual property regulations and copyright laws. Using the content of the service without proper permission from the owner is illegal.

7. Parameters for conducting user identification

7.1 The client must always be ready to undergo personal identification at the first request of the administration of the portal providing services. At the same time, service employees can request the provision of any customer data at their discretion. Among the necessary factual information, the following options can be distinguished:

7.1.1 Indicate the full name, surname and patronymic in accordance with the passport data.

7.1.2 Provide details of citizenship in one or more countries.

7.1.3 Ensure the transfer of detailed passport data indicating the series, place number and date of issue of the document, validity period, etc.

7.1.4 Providing information about the date and place of birth of the client of the service;

7.1.5 Information about the place where the user is officially registered, and in case of a discrepancy between the data - registration and residence, the actual location address should be indicated.

7.1.6 Indicate all available information to ensure communication between the client and the administration of the service, which includes the user"s mailing address, as well as an active personal phone number, email address, login in the messenger or social network, and any other contact information.

7.1.7 The user may be asked to send a photo of an internal passport, ID-card, driver"s license or foreign passport.

7.1.8 In order to verify that these documents belong to a particular person, he may be asked to send his own photo with an open document for verification.

7.1.9 If a document was used as an identity document, in which there is no data on the registration of the client, then as confirmation of the registration address, he can send photos of utility bills, where the home address will be indicated.

7.2 The administration may additionally request other personal data, in various formats, in order to carry out the verification procedure. All information may be required in various volumes. Such actions are necessary for a complete check.

7.3 The provided data and contacts will be used to identify the identity of the client and confirm its authenticity. Additionally, on the basis of the collected package, a check is carried out for involvement in the money laundering procedure, providing material support to terrorist organizations, the implementation of fraudulent schemes and other types of financial crimes of varying severity.

7.4 The administration of the resource guarantees the collection of customer data in accordance with the full compliance with the privacy policy.

7.5 The client, by signing this agreement, agrees to implement the process of keeping a record of all the data provided to create the user"s personal package. The collected information can be actively used by the company throughout the life of the account. Even after its removal or closure, the package of documents will be stored in the portal database for five years. These conditions are identical to accepted international standards.

7.6 All checks can be carried out by the employees of the company itself or by involving third parties for this work. Such actions are necessary when identifying the presence of a criminal record, proven participation in fraudulent activities, or the presence of suspicions of involvement in illegal actions by regulatory authorities.

7.7 After the client has passed the verification procedure, he undertakes to independently monitor the relevance of the information provided. Thus, if in the future his personal data is changed, he must provide new information by contacting the portal administration. There they will make adjustments and make changes to the database. Additionally, the client can do this on their own using a personal account.

7.8 If the administration convicts the user that the information about him is outdated, then operations will be blocked in relation to him until the identification procedure is repeated.

7.9 In case of problems with providing communication between the client and administrations under those contracts that were indicated to them during the verification, operations and the account may be blocked. At the same time, the company is not responsible for the loss of funds or other losses incurred by the client during the additional verification. By signing this agreement, the client confirms that he alone is responsible for providing and maintaining the relevance of personal information.

7.10 By going through the verification procedure, the client confirms his consent to the fact that the company can conduct any checks and studies in relation to him. Additionally, the portal may involve third parties or companies to assist in identity verification. To carry out this activity, the administration may transfer part of the data to the partner side. See the AML Policies section for more details .




For more convenient and faster cryptocurrency conversion, we have launched a Telegram bot! Now, every BTCWORM user can carry out the operation much faster!

Telegram bot